"Craig came to work with us in October 2014 and helped us to provide our customers with a better experience whilst delivering an improved commercial performance for our Customer Care division. He joined us at a challenging time, but re-engaged the team here and also worked with the Board to provide us with a new Customer Care Strategy. His ability to bring key stakeholders and external customers on the journey made a key difference, whilst he worked with the team to improve our performance. Craig was good to work with and has the key skills in delivering Business Transformation and Customer Experience strategy. I wouldn’t hesitate in recommending him and Consort to others."
GDHA – Jonathan Casley (MD)
"Working with Craig it is clear he is a visionary in the Customer Experience space. He has the ability to quickly find the key initiatives and strategies that will deliver tangible benefits to a company’s performance, and then engage teams to focus on the delivery to make change happen. He balances lots of different workstreams and stakeholders when delivering change programmes, whilst ensuring that every one of them feels important and his priority. His energy and enthusiasm ensures that both employees and key customers are fully engaged and confident in his approach. I’m sure Craig will help many more companies to deliver successful results with Consort in the future. "
GDPA – Mark Abbott (MD)
"Working with Craig at Britannia was easy, as he clearly understands the requirements of a luxury lifestyle brand and the difference in their customer’s expectations. He is a seasoned practitioner of CRM strategy, delivering customer excellence across all channels and brings to life changes that make a material difference to the customer journey. He maximises the investment in the customer proposition to deliver service excellence and ensure customers remain advocates of the brand. I wouldn’t hesitate to recommend Craig and Consort to those who are looking for a consultancy that understands the requirements of a premium brand experience."
Britannia – Chris Honer (MD)
"Craig has unique blend of understanding business and operational challenges mixed with detailed technical and product knowledge. Craig has a drive and hunger for information that allows him to get the best business outcome on all projects that he is involved in. Craig was a pleasure to work with, building the correct types of relationships and I look forward to the opportunity to work with him again."
Genesys - Keith Wilkinson (VP Cloud EMEA)
"I had the pleasure of working with Craig and his team on a number of internal projects and initiatives within Inchcape, I found Craig to be professional, knowledgeable and would always be able to bring new ideas and solutions to the table and I hope to have the opportunity to work with Craig again in the future."/p>
Aviva – Timothy Kett (Programme Manager)
"Craig is a high-quality, motivated operations executive. His consistently strong performance has been built upon an excellent understanding of management, people and contact centre requirements.
His attitude is, will deliver and he consistently does. His forte is strategic planning based on results and budgetary requirements, he can build an operation from scratch and improve operations where they already function. I'm happy to recommend Craig"
Inchcape – Rob Walker (Group Web Marketing Manager)
"Craig is one of the most talented and yet pragmatic executives I have met in all my career. He doesn't hesitate to spend enough time to understand the products. Thanks to his strong interpersonal skills he has always been able to reach out and get on with all the people who are involved in the project. He has always been happy to put the extra hours to get the job done and he is very hands on as part of the team. I would recommend him as a valuable addition to any team as a visionary leader."
Genesys – Osen Akkemik (Director EMEA Channel Marketing)