Facebook Twitter Linkedin Google + Youtube Pinterest

Blog

  1. 16th September 2016

    Apple’s iPhone 7 is available to buy today! So, did the usual chaos unravel as people want to be first in line for the latest device? Well, not exactly this year. We’re people standing outside stores queuing for their place? Well, some were. But compared to normal queue lengths on iPhone opening day, today was … Continue reading

    Read more

  1. 18th March 2016

    CX Weekly ‘5×5’ The 5 best articles from the last 5 days around adding value to the experience The CX Weekly 5×5 is the top 5 articles we read from the last 5 days. In this weeks roundup we have articles from Airbnb’s Joe Gebbia, Sara Wachter-Boettcher, Jim Kalbach, Jenne Barbour & Lewis Holmes interviewing … Continue reading

    Read more

  2. Make Time for the Craic!

    17th March 2016

    St Patrick’s Day…. is upon us and tonight crowds will be out drinking their compulsory Pints of Guinness (Other alcoholic drinks are also available!), donning big hats and Leprechaun outfits to celebrate the arrival of Christianity arriving into Ireland. At least that’s what it started out as being, now it is any excuse for a … Continue reading Make Time for the Craic!

    Read more

  3. Is Your Budget Full Of Cuts or Investments?

    16th March 2016

    Is Your Budget Full Of Cuts or Investments? Its that day again for all of us Brits. What joys will be delivered by the Chancellor of the Exchequer as he announces his budget for another year? When it comes to your annual budgets, how are initiatives based around improving the experience greeted by your executives? … Continue reading Is Your Budget Full Of Cuts or Investments?

    Read more

  4. 11th March 2016

    CX Weekly ‘5×5’ The 5 best articles from the last 5 days around adding value to the experience The CX Weekly 5×5 is the top 5 articles we read from the last 5 days. In this weeks roundup we have articles from Harley Manning, Katy Kiem, McKinsey, Maxie Schmidt-Subramanian & Consort’s very own Craig McVoy. We … Continue reading

    Read more

  5. What The Movies Teach Us About Brand Experience

    10th March 2016

    What The Movies Teach Us About Brand Experience I love the movies! Don’t get me wrong I love to read a book too, or listen to one. But there is just something about the movies that can really make an emotional impact on you in a very short period of time. Especially a great movie. … Continue reading What The Movies Teach Us About Brand Experience

    Read more

  6. 9th March 2016

    86% Of Customers Engage with Multiple Channels Still think you don’t need an Omni Channel Strategy? Now Customers Engage with Multiple Channels! Today’s customers are more tech savvy than ever. They use technology on the go as part of their daily routine. More often than ever the consumer will start a process on their phone, … Continue reading

    Read more

  7. 4th March 2016

    CX Weekly ‘5×5’ The 5 best articles from the last 5 days around adding value to the experience The CX Weekly 5×5 is the top 5 articles we read from the last 5 days. In this weeks roundup we have articles from Brand Vista, Shep Hyken, Sam Stern, Seth Godin & Jocelyn Sargent. We hope … Continue reading

    Read more

  1. 26th February 2016

    Weekly CX ‘5×5’ The 5 best articles from the last 5 days around adding value to the experience The CX Weekly 5×5 is the top 5 articles we read from the last 5 days. In this weeks roundup we have articles from @SethGodinBlog, @josephmichelli, @petekinser, @KateNasser and @custguru Seth Godin – Prep, spec, fit and finish Seth … Continue reading

    Read more

  2. Customer Retention or Reducing Costs? What if you could have both? No it isn’t Christmas. And i am not Santa Claus! But all too often i have seen businesses sacrifice cost out of the business which then leads to a poor customer experience. Then customers start to leave so sales volumes drop and so does … Continue reading

    Read more

  3. 25th February 2016

    Higher Conversion? How about 50% Higher Conversion? Lets start with the basics. Hopefully you all have a product portfolio that has more than one product your customers can choose to purchase? Good sales strategies are built around this approach. They first of all allow customers to discover you, perhaps even providing them with a free … Continue reading

    Read more

  4. 24th February 2016

    Pay More? They Won’t Even Pay What We Charge Today! 86% of Customers are happy to pay more for a Great Customer Experience….In fact, 1 in 10 will even pay more than 25% for Great Service! Pay more? But they won’t even buy at today’s prices! Picture this scenario with your sales teams. Sales Manager: … Continue reading

    Read more

  5. 23rd February 2016

    Great Customer Experience, Who Cares Anyway? All we need is Engaged Employee’s who offer Great Customer Service, so go find me some of those people! Great customer service, that’s what we want to deliver yeah? So surely we need to recruit people who are great at doing that? Isn’t it as easy as asking the … Continue reading

    Read more

  6. 22nd February 2016

    Repeat Customers Spend 67% More Than New Customers! The transaction values from a repeat customer are two thirds higher than that from a new customer! We have all heard that it is approx 8x more expensive to get a new customer as it is to keep an existing one. But did you realise the impact … Continue reading

    Read more

  7. 19th February 2016

    Weekly CX ‘5×5’ The 5 best articles from the last 5 days around adding value to the experience The Weekly CX 5×5 is the top 5 articles we read from the last 5 days. In this weeks roundup we have articles from @ColinShaw_CX, @JeanneBliss, @annettefranz, @Hyken and @JudithAquino Colin Shaw – Secrets Commanding Customers Attention Colin … Continue reading

    Read more

  8. 4 out of 5 Customers you upset leave! 82% Of Customers who received a Bad Experience, stopped doing business with that Company The reverse of yesterday’s blog shows today the impact if you upset customers. We spoke about happy customers buying more yesterday. Well if you upset them they don’t just not buy more from … Continue reading

    Read more

  9. 18th February 2016

    81% Of Customers would give Repeat Business after receiving good Customer Experience 4 out of every 5 Customers automatically buying again from you! The 5th day in our ROI series shows the impact we can have on repeat customers. If you are trying to grow your customer base, then it is much easier to do … Continue reading

    Read more

  10. 15th February 2016

    Terrific Customer Experience = 43% Higher Stock Value   Need proof that investing in a good CX will lead to higher profits? A proven study conducted by Forrester showed that the stock value for companies that are classed as CX leaders in their index, had a a stock value 43% higher than that of companies … Continue reading

    Read more

  11. Customer Experience will be the No1 Brand differentiator! Competitive Advantage Gone are the days of competitive advantage through product or price. These are so similar now. The margins are narrowing with the rise of China and other competitive markets. If you want to compete now you have to offer something different, you have to deliver … Continue reading

    Read more

  12. 12th February 2016

    80% of CEO’s believe they offer superior customer experience, although when asked only 8% of their customers agreed! Do you know what your customers think? Let us take you through ‘The Value Experience’

    Read more

  1. I love you so much, I just couldn’t imagine living without you!

    22nd January 2016

    I love you so much, I just couldn’t imagine living without you! February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make sure they don’t forget this special day. That, or they call in at the services on the way home … Continue reading I love you so much, I just couldn’t imagine living without you!

    Read more

  1. New Years Resolutions: 7 Important Game Changers for your 2016 Experience Strategy

    30th December 2015

    New Years Resolutions: 7 Important Game Changers for your 2016 Experience Strategy Its that time of year when we all set our goals and resolutions for the coming year. After over indulging in the Christmas period and sharing happiness with your loved ones, that first week back at work comes around quicker than you think! … Continue reading New Years Resolutions: 7 Important Game Changers for your 2016 Experience Strategy

    Read more

  2. Have a great experience this Christmas!

    22nd December 2015

    Have a great experience this Christmas! Christmas is all about the experience, and at Consort we’d like to wish all of our customers, clients and partners a very Merry Christmas! We have enjoyed helping you with the experience in 2015 and look forward to working together in 2016 on making the experience as magical as … Continue reading Have a great experience this Christmas!

    Read more

  3. Your Brand is really your Experience

    1st December 2015

    Brand is everything, isn’t it? That is the message I’ve heard many times over the course of my career. Usually associated with an advertising campaign, a rebranding exercise or some product placement into the market. The meaning of brand seems to be evolving though. Taking on a new meaning in the marketplace. Now more than … Continue reading Your Brand is really your Experience

    Read more

  1. Business Transformation Network

    2nd November 2015

    Business Transformation Network Interview – Craig McVoy How do different industry sectors associate Customer Experience? In this video Craig breaks down the various topics people believe to be Customer Experience. Customer Experience can be found to represent Customer Services, Digital, Omni-Channel, Big Data, Marketing or even Employee Engagement in some businesses. This misconception is not … Continue reading Business Transformation Network

    Read more

  1. Customer Experience, Isn’t that just another name for…

    22nd October 2015

    It has to be the biggest question I have heard this summer! “Ah so you work in Customer Experience, isn’t that just another name for……” and then the top trumps list unfolds! So it seems that across all industry sectors, people are taking their most favoured association with what Customer Experience means and are then … Continue reading Customer Experience, Isn’t that just another name for…

    Read more

  1. Evolve or Die – Evolving your Customer Experience

    26th July 2015

    Evolve or Die – Evolving your Customer Experience! I have to admit this seems like an extreme title for Consort’s first blog post! I can assure you though it is not a desperate plea for you to hire us, nor is it a threat that we will find you if you don’t! Evolving your customer experience … Continue reading Evolve or Die – Evolving your Customer Experience

    Read more