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15th February 2016

Terrific Customer Experience = 43% Higher Stock Value

#cx, #custexp, #custserv, #customer, #experience #customerexperience, #brand,

 

Need proof that investing in a good CX will lead to higher profits?

A proven study conducted by Forrester showed that the stock value for companies that are classed as CX leaders in their index, had a a stock value 43% higher than that of companies who performed lower in customer satisfaction.

With increased customer retention, lower operating costs and higher average spend per customer, it is easy to see how this is achieved. Does your company subscribe to this way of thinking yet?

 

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